You will know who may register, which documents follow, and how to open one account without starting over.
Rocketplay Casino path
Worried a small mismatch will block your sign-up later? These checks remove that risk.
The address you register with becomes your login, and a reset link to it restores access if you lose the password.
Name, date of birth and address have to read exactly as they do on your identity document, since the same details are checked later.
Pick Australia as your country, since accounts are for residents of Australia. Your balance then runs in Australian dollars, shown as A$.
Get unstuck
Reach support while the sign-up is still open. Support is available daily from 7:00 to 20:00 AEST by live chat, phone or email. Write to [email protected] for longer cases, or call +61 37 021 3226 during those hours.
Live chat is the quickest channel when a step freezes. Have the email address you started with and any error wording ready.
Email suits cases needing more detail, such as a sign-up that failed on one page. Include the time and a short description of that page.
A complete picture saves a second round of messages. Give your registration email address, the country you selected and the step where the sign-up stopped. Never send a password.
Skip the surprises
Check this table before you register, or when a sign-up stops short.
| Condition | What applies here |
|---|---|
| Minimum age | Players must be 18+ |
| Where you live | Residents of Australia only |
| Accounts per person | One; duplicates are closed |
| Personal details | Must match your photo ID |
| Account currency | Australian dollars, A$ |
| Minimum first deposit | A$7 or more |
Same account, anywhere
You will have opened your account on a phone, knowing it matches the one on your computer.
Sign-up on a phone asks for the same details as on a computer, in the same order. You can use the Rocketplay Casino app for iOS or Android, or the mobile browser if you prefer. Keep your identity document at hand while you fill it in.
The account is one record, so the login you chose works on your phone and on your computer. You do not need a second profile for each device. If you switch between a phone and a computer, sign in with the same email address.
After reading, you will have opened your account and know every step up to your first game.
You have just finished the sign-up, so the next question is when you can cash out. Documents are checked at the latest before your first withdrawal, which leaves you free to deposit and play first. Pick your welcome offer in the cashier while you pay in, since no promo code is needed. Then send photo ID, proof of address and a payment card image. Checks take fifteen hours once every document is in. The Malta Gaming Authority licence, MGA/B2C/958/2010, expects us to confirm who each player is.
You are picking the login details now, and they stay with you for every visit. Choose an email account you open every day, since it confirms the new account and holds the login. Use a password you have never used on another site. The currency is already set to A$, so balances and payouts show in one currency. Tick the terms when they appear, and set any deposit limit you want before your first deposit, because the limit tools are open from day one.
You may be holding a bill with an old address and wondering whether it will pass. Identity checks compare photo ID, proof of address and a payment card image with the details on your account. The address on the proof of address has to match the one you gave, and the card image should show the card you use. Where those pieces disagree, the check stalls and your first withdrawal waits. Matching them now keeps the cash-out on schedule.
Gather these before you open the sign-up form, so nothing stops you halfway.
Three site offers
The welcome offer becomes available as soon as registration is complete, and you pick it in the cashier with your first deposit.
New players
157% Up to A$330 extra + 130 free spins
Deposit from A$7 for a 157% match up to A$330 plus 130 free spins. Wagering is 32x, and the offer runs for 42 days.
Grab bonus18+ · Gambling can be addictive, so please play responsibly and keep to your limits.
Weekend players
50 spins included
Each weekend, a deposit of A$14 or more unlocks 50 free spins. The spins expire after one day, and wagering is 32x.
Get offer18+ · Gambling can be addictive, so please play responsibly and keep to your limits.
Every week
13% · 100% up to A$280
Every Monday, 13% of the week's net losses returns to your account, up to A$280. Wagering on the cashback is 5x.
Get offer18+ · Gambling can be addictive, so please play responsibly and keep to your limits.
After you sign up
The Malta Gaming Authority requires these checks, and we finish them within fifteen hours.
| Document | What it confirms |
|---|---|
| photo ID | Your identity and age · Before first withdrawal, at the latest |
| proof of address | Your residential address · Also before first withdrawal |
| payment card image | The card you use to pay in · Also before first withdrawal |
Stuck at sign-up
Every fix below keeps you on one login, because Rocketplay Casino allows one account per player.
You press submit and the page stays put, or it jumps back with a field empty. Usually a required field was skipped, or the page sat open too long.
The sign-up stops when the country or date of birth is set. Usually the country is not Australia, or the birth date falls short of 18+.
Your inbox stays quiet after the sign-up. The message may sit in spam, or the email address may contain a typo, so nothing reaches you.
Most players fear their documents are not protected, or that checks never finish.
Chat with usRocketplay Casino Ltd. holds licence MGA/B2C/958/2010 from the Malta Gaming Authority. The company has operated since 2010, and eCOGRA is one of its audit bodies. The company number is C-25553 (Malta).
Yes, send the request to support through live chat, phone or email. Do not open a new account instead, since each person may hold only one. Support is open daily from 7:00 to 20:00 AEST.
The welcome offer follows registration, so it opens once your account is open and your email is confirmed. You pick it in the cashier when you make a deposit.
Uploads travel over 128-bit SSL encryption while they are sent to us. This page does not say how long files are kept, so ask support for the exact period.
Once you have registered, we check your photo ID, proof of address and a payment card image. The check takes about 15 hours, and it must be complete before your first withdrawal. Identity checks are part of the Malta Gaming Authority licence.
No deposit is needed to complete registration. The smallest deposit is A$7, and you make it whenever you are ready to play, so nothing is charged at sign-up.
Deposit limits, session time limits and self-exclusion can all be set right after registration, so the controls are ready from your first day. For free help, call the National Gambling Helpline on 1800 858 858, open 24 hours, or see Gamblers Anonymous Australia for peer meetings.
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